Last March we had a major connectivity issue with our third party data centre, resulting in a total of 4 hours down time and 12 hours of slow connections afterwards. As a hosting company we were unhappy about this and began looking into alternatives. We managed to successfully source another data centre, and we plan on moving our servers on the ... Read More »
Apologies for the recent downtime. Our servers were functioning as normal during this period. The outage was due to a connectivity issue at the data centre, which unfortunately was completely out of our control.
We will be working closely with our data centre provider, to ensure this type of failure does not occur again.
At the back end of 2016, Equiphase started a server upgrade programme, which consisted of purchasing a brand new server, as well as upgrading and re-installing the existing servers with SSD drives. 10 months on, and the good news is that the upgrade programme is now complete. Goodbye Helium, Lithium and Boron - Hello Argon, Titanium and Xenon. Read More »
Equiphase is in the process of decommision Boron. Over the weekend, we moved a very large amount of accounts to our brand new "Argon" server. If we look after your email, and your account was on boron, you will need to reconfigure it, if your email client was setup to link direcly to the server rather than via your domain name, If your email ... Read More »
You may or may not know that we've been moving your accounts around. The reason? We are upgrading our infrastructure ... We've invested into a brand new server aka Titanium, which includes superfast SSD drives (if you were previously on our Helium or Lithium servers, you are now on our Titanium server). Helium and Lithium are now fully ... Read More »
In order to better serve our customers, we have made an important upgrade to the default configuration on all of our shared servers.The default version of PHP employed by our shared servers has now been updated to PHP 5.6. This change will ensure a more secure and stable hosting environment going forward.This change took place on the evening of ... Read More »
To improve our user experience we have merged our public "brochure" site and client area together. All Equiphase services are now accessed via www.equiphase.net. Any previous links will continue to work and redirect to our new responsive system.
If you have any issues, please contact us via our support system
When logging into webmail, you may see the following error: Security Policy Handling FailedPlease contact the system admin or check the error_log file. This error means that the password you have set on the mailbox is too weak and does not match our security policy for password complexity. To resolve this, please change your mailbox password ... Read More »
Our servers have been upgraded to the latest version of cPanel (v54) This new release includes a lot of new features which we are currently testing (including the new paper lantern theme) on our 'boron' server - if your hosting account is on 'boron' and you are noticing any issues with your site, please let me us know as soon as possible. Once ... Read More »
We've just upgraded the software on our billing system - please submit a support ticket if you encounter any problems using it.