Xenon is Alive!

At the back end of 2016, Equiphase started a server upgrade programme, which consisted of purchasing a brand new server, as well as upgrading and re-installing the existing servers with SSD drives. 10 months on, and the good news is that the upgrade programme is now complete. Goodbye Helium, Lithium and Boron - Hello Argon, Titanium and Xenon. Read More »

31st Oct 2017
Decommissioning Boron!

Equiphase is in the process of decommision Boron. Over the weekend, we moved a very large amount of accounts to our brand new "Argon" server. If we look after your email, and your account was on boron,¬†you will need to reconfigure it, if your email client was setup to link direcly to the server rather than via your domain name, If your email ... Read More »

19th Jun 2017
Goodbye Helium, Goodbye Lithium, Hello Titanium.

You may or may not know that we've been moving your accounts around. The reason? We are upgrading our infrastructure ... We've invested into a brand new server aka Titanium, which includes superfast SSD drives (if you were previously on our Helium or Lithium servers, you are now on our Titanium server). Helium and Lithium are now fully ... Read More »

20th Dec 2016
UPDATED - PHP 5.6 Server Update

In order to better serve our customers, we have made an important upgrade to the default configuration on all of our shared servers.The default version of PHP employed by our shared servers has now been updated to PHP 5.6. This change will ensure a more secure and stable hosting environment going forward.This change took place on the evening of ... Read More »

9th Jul 2016
Client Area and Main Site Merge

To improve our user experience we have merged our public "brochure" site and client area together. All Equiphase services are now accessed via www.equiphase.net. Any previous links will continue to work and redirect to our new responsive system.

If you have any issues, please contact us via our support system

4th Jul 2016
Webmail - Security Policy Handling Failed

When logging into webmail, you may see the following error: Security Policy Handling FailedPlease contact the system admin or check the error_log file. This error means that the password you have set on the mailbox is too weak and does not match our security policy for password complexity. To resolve this, please change your mailbox password ... Read More »

27th Jun 2016
UPDATED ::: cPanel WHM v54

Our servers have been upgraded to the latest version of cPanel (v54) This new release includes a lot of new features which we are currently testing (including the new paper lantern theme) on our 'boron' server - if your hosting account is on 'boron' and you are noticing any issues with your site, please let me us know as soon as possible. Once ... Read More »

1st Feb 2016
Billing System Upgraded

We've just upgraded the software on our billing system - please submit a support ticket if you encounter any problems using it.

7th Jul 2015
We are not affected by "Shellshock"

"Shellshock", a recently discovered high priority security vulnerability, is NOT affecting servers or sites hosted by Equiphase. Exploiting this vulnerability, hackers would be able to take control of any device running on operating systems that make use of Bash for command line operations.Equiphase is using a patched version of Bash, making this ... Read More »

25th Sept 2014
We are not affected by The Heartbleed Bug!

The current version of the Heartbleed bug, a recently discovered high priority security vulnerability, is NOT affecting servers or sites hosted by Equiphase. The Heartbleed bug is currently impacting the open source software OpenSSL, which is used to encrypt web communications. The vulnerability can allow attackers to access encrypted data and ... Read More »

10th Apr 2014